CSV Inland Revenue Authority of Singapore

税务局服务标准达成情况

Name: 税务局服务标准达成情况
Creator: Inland Revenue Authority of Singapore
License: https://data.gov.sg/open-data-licence

简介

新加坡税务局CSV数据，按财年列出服务标准、目标与达成情况，覆盖2006年至2024年，用于纳税人服务质量监测。脚注说明2015/16财年接待时限调整及2021财年起预约标准变更，适合公共服务绩效与IRAS问责研究。

2015/16财年，“20分钟内接待纳税人”服务标准适用于2015年4月至9月。2015/16财年，“预约纳税人在15分钟内接待”标准适用于2015年10月至2016年3月，系2015年10月推行预约面谈后实施。自2021财年起，预约相关服务标准有所调整（详见发布说明）。

Financial Year	Service Standards	Target	Achieved
2006	Answer telephone calls within 2 minutes	75	72
2006	Reply to case specific enquiry emails within 5 working days	80	86
2006	Respond to correspondences within 15 working days	80	85
2006	Attend to taxpayers within 20 minutes	80	79
2006	Issue refunds (Within 14 days)	90	85.3
2006	Issue refunds (Within 30 days)	100	95.8
2007	Answer telephone calls within 2 minutes	75	79
2007	Answer telephone calls within 1 minute (Non-peak)	85	79
2007	Answer telephone calls within 1 minute (Peak)	70	69
2007	Reply to case specific enquiry emails within 5 working days	80	94
2007	Respond to correspondences within 15 working days	80	83
2007	Attend to taxpayers within 20 minutes	80	87
2007	Issue refunds (Within 14 days)	90	93
2007	Issue refunds (Within 30 days)	100	99.9
2008	Answer telephone calls within 2 minutes	75	85
2008	Answer telephone calls within 1 minute (Non-peak)	85	85
2008	Answer telephone calls within 1 minute (Peak)	70	66
2008	Reply to case specific enquiry emails within 5 working days	80	93
2008	Respond to correspondences within 15 working days	80	86
2008	Attend to taxpayers within 20 minutes	80	86
2008	Issue refunds (Within 14 days)	90	94.3
2008	Issue refunds (Within 30 days)	100	99.9
2009	Answer telephone calls within 1 minute (Non-peak)	85	86
2009	Answer telephone calls within 1 minute (Peak)	70	74
2009	Reply to case specific enquiry emails within 5 working days	80	93

署名与许可信息由原始来源提供。重新使用数据前，请查阅来源条款。